Role Outline

We’re looking for a proactive and organised Maintenance Officer to help deliver a high-quality, cost-effective repairs and maintenance service for NLM properties. You’ll play a key role in managing day-to-day repairs, contractor performance, estate inspections, and ensuring compliance with health & safety standards.

What We Offer

• 25 days paid leave (28 days, following 2 years of tenure)
• Hybrid working availability (1 day per week)
• Contribution towards your gym membership
• Free eye tests
• Pension contributions
• Employee Assistance Program

Key Responsibilities

Repairs & Maintenance

• Operate the Association’s repairs system, logging calls, raising orders and managing invoices.
• Carry out pre- and post-inspections to monitor quality and identify rechargeable works.
• Monitor contractor performance against KPIs and ensure high standards of delivery.
• Manage out-of-hours repairs and emergency callouts as required.
• Familiarise with SOR code and apply to raise maintenance work order

Contractor & Programme Management

• Oversee approved contractors, ensuring qualifications, compliance and strong performance.
• Support the delivery of planned and cyclical maintenance programmes, including gas servicing.
• Update stock condition data and contribute to long-term asset planning.

Void Properties

• Inspect and organise repairs to voids quickly to minimise rent loss.
• Work closely with Housing Management to ensure properties are ready for new tenants.

New Build & Defects

• Attend site inspections during construction and support smooth handover.
• Manage the defects liability process with tenants, leaseholders and contractors.

Estate & Property Management

• Carry out regular estate inspections, overseeing landscaping and cleaning contractors.
• Identify and order necessary repairs, liaising with Housing staff on estate issues.

Health & Safety

• Monitor compliance of fire safety systems, servicing contracts and specialist equipment.
• Maintain accurate records and ensure works are delivered safely and to regulation.
• Working knowledge of Awaab’s law and deal with damp and mould repairs to meet legal requirement
• Working knowledge of high-rise building safety and maintain NLM properties complaint to high rise building safety.
• Working knowledge of decent home standard and maintain NLM properties complaint to decent home standard.

General Duties

• Collaborate with staff across the Association to deliver excellent services.
• Support continuous improvement and deputise for the Maintenance Manager when required.
• Process purchase orders and invoices in line with policies.

What We’re Looking For

Experience & Knowledge

• Background in property, building or construction (essential).
• Experience in social housing or a similar role (desirable).
• Track record of supervising staff or contractors and delivering high-quality services.
• Strong knowledge of repairs, property maintenance and building safety.
• Understanding of responsive repairs, value for money, and excellent customer care.
• Knowledge of health & safety regulations and compliance requirements.

Skills & Abilities

• Excellent contractor and people management skills – able to challenge, support and motivate.
• Strong organisational, prioritisation and problem-solving skills.
• Effective decision-maker with the ability to manage competing priorities.
• IT literate (Excel, Word, CRMs) with accurate record-keeping skills.
• Able to work collaboratively across teams and manage change.

Qualifications

• Educated to A-level standard (or equivalent) as a minimum.
• Relevant degree (desirable but not essential).
• Building/Construction qualification (ONC/HNC) – desirable.
• Fire safety awareness training – desirable.

Other Requirements

• Flexible and willing to attend occasional evening/weekend meetings and events.
• Culturally sensitive, tactful, and committed to equality, diversity and inclusion in all aspects of service delivery.
• Motivated, approachable, and able to build strong relationships with tenants, colleagues and external partners.
• Full UK driving licence and access to a vehicle.

This job description outlines key duties but does not exclude other tasks or future changes to responsibilities.

As an equal opportunities employer, NLM is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join NLM.

Apply Now