Customer Services Officer

Salary from £26,298 Per Annum

Contract Type: Permanent – Full Time

Closing date:  5:30pm, Monday 11 January 2021

Our mission at NLMHA Ltd is to provide quality homes and services, strengthen and build communities, which Improve lives of our residents. We are looking for a well-spoken and committed Customer Services Officer who will Act as the first point of contact for our customers, handling all incoming and outgoing calls. They will cover a wide range of services and enquiries. This individual must go the extra mile to ensure excellent service delivery and take our customers into the heart of all they do.

NLMHA was set up in 1988 and has developed into a significant provider of housing to meet the needs of the wider Community irrespective of race, gender, disability, belief, sexual orientation, age or socio-economic background.

NLMHA is a not-for-profit organisation which seeks to provide outstanding customer service. Managing over 900 homes in five local authority areas across North East London, we build thriving neighbourhoods and work tirelessly to transform the lives of our residents. We are also an outstanding developer of new properties, sweating our assets and consistently building new social and affordable homes for a diverse range of people.

The overall responsibility of this post is to Provide a one-stop service giving information and advice on all tenancy, housing management and repairs issues. Provide a welcoming, supportive, prompt and informed response to all visitors or callers. Assess and resolve enquiries, requests and complaints. You must have experience in working in a customer service environment.

If you believe you are well suited for this role, please complete the application before the closing date on the 11th of January 2021 at 5:30pm (CV’S and paper copies will not be accepted, please only complete the application electronically). We will love you to join the NLMHA team!

We promote equality and diversity and welcome everyone in the community to complete the application.

Please click the link below to download the Application:

Letter from the Chief Executive

Job Description

Application form 

Equal opportunities monitoring form – Completed form must be returned with application

Privacy Notice for job applicants – Completed form must be returned with application

All applications along with signed privacy statements and completed equal opportunities monitoring forms should be emailed to recruitment@nlmha.com by the closing date.

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